The Summerhouse Rental Policies and Terms & Conditions

CANCELLATION POLICY

Any cancellation on or before the 30 days prior to the agreed upon check in date shall result in the forfeiture of the pre-payment required for booking. We do offer Travel Insurance outlined below.

Cancellations within 30 days of the check in date shall result in the forfeiture of all money paid unless trip cancellation insurance has been purchased and it is for a covered reason. 

No refunds for early departures. No refunds or credits will be made to guests for weather related issues or closures, including hurricanes and/or mandatory evacuations. Panhandle Getaways offers guests the ability to purchase vacation travel insurance that may provide coverage under certain specific weather-related circumstances.

All reservations made through a 3rd party such as Booking.com, Airbnb, VRBO, Expedia...etc, are subject to the terms and conditions of the party with whom the initial reservation was made, if applicable. 

OCCUPANCY
The maximum number of guests per condominium is limited to the actual sleeping capacity for that unit. Children under 3 years of age do not apply. For your comfort, bunk beds and sofa beds are not recommended for adults.

Properties at Summerhouse managed by Panhandle Getaways will not rent to persons other than families, married couples, and adults who are 25 years of age or older, without the prior written consent of Panhandle Getaways. The renter must closely and personally supervise all occupants of a property under the age of 25 years.

Any reservation made under false pretenses will be subject to loss of rent and/or eviction. Vacationing students may not book online and must call Panhandle Getaways directly at 850-588-8125 to book any of our properties that allow vacationing students and pay an additional damage deposit. Please note each student must be 21. ID will be required upon check-in for verification.

RENTAL PAYMENT & FEES
We welcome MasterCard, Visa, Discover and American Express. E-Checks are accepted for advance reservations at no additional charge (15 days prior to check in). All credit card payments will incur a 3.5% convenience fee.

Reservations made outside of 60 days prior to arrival require an initial payment equal to 20% of the reservation total, plus Trip Insurance amount if applicable. The balance of your reservation is due 60 days prior to arrival. If making a reservation within 60 days of arrival, full payment is due at the time of booking.  

LISTING ACCURACY AND FAIR HOUSING COMPLIANCE

Panhandle Getaways makes every effort to ensure the accuracy of property descriptions and cannot be liable for changes in equipment, furnishings or services for individually owned properties or resort properties herein contained. All persons are hereby informed that all dwellings are available on an equal opportunity basis. Rental rates and availability are subject to change without notice.    

PROPERTY RULES AND REGULATIONS
Most accommodations located in residential neighborhoods or condominium developments are controlled by Homeowner’s Associations or Condominium Associations. These Associations have rules that must be respected. Violations may warrant a fine that will be the guest's responsibility, and in some cases, failure to comply may result in eviction. These rules apply to both owners and guests. By entering into this Agreement, you and all of your guests agree to abide by the applicable Association’s rules.

VACATION RENTAL TRAVEL INSURANCE
Panhandle Getaways highly recommends trip insurance to our guests. Rental Guardian travel Insurance provides coverage for personal risks and expenses incidental to planned travel, including one or more of the following: 

--Hurricanes, Injuries, illness (Including Covid-19), accident, disability, or death occurring during a Planned Covered Trip.
--Interruption, delay, or cancellation of a Planned Covered Trip.
--Loss of or damage to baggage, luggage, or personal effects during a Planned Covered Trip or Event.
--Damage to accommodations or rental vehicles.
--Underwritten by Nationwide

The retail premium charge for the Standard Travel Protection is 7% x trip cost. The upgraded protection adding the Cancel For Any Reason Benefit (CFAR) adds an additional 3.8% x trip cost (10.8% x trip cost in total). 

Eligibility requirements apply. Additional exclusions and limitations may apply if not purchased at the time of booking.

CONFIRMATION
You will receive a confirmation email after we receive your advance payment. Please contact us immediately if you find a discrepancy, otherwise it will be assumed correct. Please verify arrival/departure date, reserved accommodation, rental amount due, number of persons to occupy the property. We make every effort to ensure that the unit reserved remains the same, but we reserve the right to relocate you to an equal or upgraded unit. 

CHECK-IN/CHECK-OUT
CHECK-IN begins at 4:00 PM CST
Due to our high cleaning standards some condominiums may need a little extra cleaning time and check-in may be delayed up to 6:00 PM CST. We appreciate your patience as we prepare for your stay. Early check-in requests must be approved by Panhandle Getaways. Additional fees for early check in may apply.

CHECK-OUT is at 10:00 AM CST
Check-out time is 10 AM CST and is strictly enforced.
Failure to comply will result in a late check-out fee of at least $50 and as much as an additional nightly rental charge.

DEPARTURE RESPONSIBILITIES
Please leave the condominium reasonably clean and in damage free order. Additional cleaning charges may apply if the unit is not left in reasonable order. Please start the dishwasher upon departure, clean off all food from kitchen utensils and cookware. Trash must be secured in a plastic bag and disposed of in the conveniently located trash chute on each floor. Please gather all bed linens and leave them on top of the bed. Please leave all towels on the bathroom floor.

All of our rental units are privately owned and decorated to the owner's personal taste. Re-arrangement of existing furniture is prohibited and may be cause for additional fees charged to your credit card.

The following items are provided in our condominiums: We supply a startup supply of soap, toilet tissue, and dish washing detergent. All units are supplied with a trial size shampoo. Bed and bath linens, blankets and pillows are all provided. All kitchens are fully equipped. Please bring your own beach towels and do not use the bath towels at the pools or beach.

PETS
Pets are only allowed in rental properties marked pet friendly. Pets must be disclosed at time of booking. A non-refundable pet fee is charged for anyone bringing a pet, and this includes Support Animals. A pet or any evidence of a pet found on the property that was not previously disclosed by the guest is cause for eviction with forfeiture of moneys paid plus additional cleaning charges of up to $500. This is strictly enforced. DOGS ONLY - Maximum of 2 dogs, unless previously authorized.

--Pet Fee for 2-3 Nights $45.00
--Pet Fee for 4 nights $60.00
--Pet Fee for 5-7 Nights $75.00
--Pet Fee for 30 days $150.00
--Pet Charge for 31-60 Days (two months) $250.00

SERVICE ANIMALS - If you require a service animal, we kindly request you reserve a property that is pet friendly and notify us beforehand. Service animals must remain with the owner at all times and may not be left in the rental alone for any reason.

SMOKING POLICY
Smoking is strictly prohibited in any of our rental units, including balconies and porches. Violation of this policy is cause for eviction and forfeiture of rent. Additional cleaning charges of $500 will be charged if in violation.

POLICIES & MAINTENANCE
The property can be used for Residential Purposes only. By signing this agreement, you and your party agree to obey and follow all the rules and restrictions that apply on the premises, as well as any legal rules and regulations by the local law enforcement agency and the State of Florida. If this agreement is not met the vacationer (signed below) will be responsible for all payment(s) and will vacate the property.

Use of barbecue grills are not permitted in any apartment or condo property. Many condominium complexes have community barbecues located on the premises. It is a violation of the fire code to do so and can result in eviction.

Only guests registered with Panhandle Getaways may occupy the rented property. No other guests are permitted inside or to stay overnight without prior written permission from Panhandle Getaways. The number of occupants cannot be more than the state amount as mentioned in the reservation confirmation.

Only guests listed within the client information within the reservation (see below) are allowed to stay at the property. Tenants are fully responsible for their guests who may enter upon the rented property. Panhandle Getaways reserves the right to immediately evict a vacationing party if these rules are violated.

Panhandle Getaways, and the owner of the vacation rental reserve the right to enter the property at any time to add, remove or replace any furniture or conduct necessary work arising from emergency needs. Emergency needs are defined as: Water leaks, fire, power failure, A/C not functioning when temps are 76 and above and Heater when temps are 65 and below, where there is only one bathroom in the condo and not working, Refrigerator or Stove/Oven is not working.

Non-emergency needs will be handled in a timely manner, usually by the next business day. Please call Panhandle Getaways directly so we can address your needs as quickly and efficiently as possible. We do not offer any discounts or concessions due to maintenance issues as we will rectify any maintenance issues.

Panhandle Getaways is not responsible for any personal belongings of the vacationer or their party.

The Vacationer will indemnify Panhandle Getaways and save it harmless from and against any and all claims, actions, damages, liability and expense, including attorney's fees and costs in connection with loss of life, personal injury and/or damage to property arising from or out of the occupancy of use by Vacationer and their party of the Premises or any part thereof occasioned wholly or in part by an act of omission of Vacationers (signees below), its agents, contractors or employees.

REFUNDS
Sorry, no refunds for early departure. There are no refunds for inconveniences beyond our control including but not limited to air conditioning, power, cable, internet/wi-fi, elevator, pools, hot tubs or construction projects.

BUILDING EVACUATIONS
In the unlikely event of an evacuation due to building closure for any reason, Panhandle Getaways will attempt to relocate each guest to a comparable property on our program. If a suitable replacement property is unavailable, the guest will have the right to cancel with a full refund of the nightly rate paid plus taxes for any nights not utilized. Panhandle Getaways shall not be held liable for any losses, damages or inconveniences guest incurs due to an evacuation. This includes but not limited to transportation costs, alternative accommodations, spoiling of food, and any other cost associated with inconveniences due to the evacuation.

INTERNET/WI-FI
WI-FI Internet is available for all properties and will accommodate an average of 3 devices per unit. Because individual device settings may not be compatible with the internet service settings in the property, we cannot guarantee the reliability or connectivity of internet service. Panhandle Getaways provides troubleshooting services on a limited basis.

CANCELLATION POLICY

Any cancellation on or before the 30 days prior to the agreed upon check in date shall result in the forfeiture of the pre-payment required for booking. 

Cancellations within 30 days of the check in date shall result in the forfeiture of all money paid unless trip cancellation insurance has been purchased and it is for a covered reason. Vacation Rental Protection: All questions should be directed to Rental Guardian at (888) 885-5550.

No refunds for early departures. No refunds or credits will be made to guests for weather related issues or closures, including hurricanes and/or mandatory evacuations. Panhandle Getaways offers guests the ability to purchase vacation travel insurance that may provide coverage under certain specific weather-related circumstances.

All reservations made through a 3rd party such as Booking.com, Airbnb, VRBO, Expedia, etc, are subject to the terms and conditions of the party with whom the initial reservation was made, if applicable.