Summerhouse Beach Condo 614C

We have stayed many years at this location but this year was not a pleasant experience. The biggest problem was the issue with the elevator. Each building has only one elevator and ours was completely out of service for about 20 days that we had to walk up and down the stairs to the 6th floor. Management was very lackadaisical in chasing the elevator company to get it fixed. They were always waiting for a part until finally they were going to expedite it for overnight delivery. We were never offered to move to another building and we could not carry groceries and water up the stairs. When management was approached about compensating us for the inconvenience we were avoided and refused, even though another renter had received some renumeration.
I constantly pursued management to resolve this and was met with indifference. They waited until we left to finally contact me by phone to tell me the whole amount of rent was charged to my credit card without my authorization. During our conversation Sean the rental manager would not budge and finally just hung up on me. We have never been so disrespected during any of our other stays. Staff is constantly changing and even the Manager that was just hired while we were there has already quit. There were other issues like no heat for 3 days in a cold snap in December, hot tub constantly breaking down and our gate to the pool area was out of commission for almost our whole stay. We will not be staying at this condo again in the future even though we have made many friends over the years. Very disappointed in our long term stay.

We had a wonderful vacation! The summerhouse was wonderful. Staff was more than helpful. Everything works! The only issue we had is the owner of the condo is anal about a table in the entryway of the condo! It has a rectangle glass top and sits on a pedestal. It serves no purpose and has a picture of the table itself sitting on it telling you, not to move the table! It's weird! Our 2 year old granddaughter was worth us and the edge of this table is her forehead! It's their condo to do what they wish, but this is ridiculous! It's an accident waiting to happen! Other than that, the unit is very well stocked, clean and comfortable!

Very accommodating lots of fun for a family. It was Great with our three grandchildren and daughter.

Great! Outstanding! Best stay ever in PCB. Will be back again in the summer!!! Booking again real soon!!! No complaints

Manager's Response