Summerhouse Beach Condo 501A

the sliding door to the balcony needed fixing. the garbage can needed a lid replaced. I paid for the condo and decided i could not stay . I called to get my money back but it would not be refunded. I made arrangements to come anyway so I would not lose out on already paid condo.

Condo was clean and had lots of extras for beach. And it even had a fan which came in handy because we forgot ours at home and my husband has to have a fan to sleep. The shower knob on faucet did come apart but maintenance came next day and fixed it. Will stay again!

This was my third stay at Summerhouse. The first in 2019 was fabulous. I leased through VRBO. In 2022 and this year I leased through Summerhouse.
This year was extremely disappointing.from the start. We were in 501A. The view was wonderful, the condo was fairly clean. The dryer literally took four or five cycles to dry even the lightest loads. There were other things as well. Last year we thoroughly enjoyed the young lady under the gazebo who offered shaved ice and other snacks. She wasn't there this year. While those were minor issues the main issue and reason that I'll never book above the ground floor is the horrible elevator in building A. It was down four of the seven days we were to be there the week of the 4th. As you can imagine coming in from the beach or pool and needing to get to your room, this was very frustrating especially for us older guests. Honestly the staff treated it as is the norm and it was just our tough luck! Not one staff member ever apologized!!!! It was down on the night of July 6th when I came back from dinner. My family went to Pier Park. i asked the front desk of they had an estimated repair time and the lady responded with a shoulder shrug adding "it's down for the night". I'm clearly alone and my condo is on the 5th floor and they didn't bother to ask if I needed assistance. I have extremely bad knees but two young ladies who were also stranded attempted to assist me up the stairs. At two flights my knees buckled and I went down. One of the ladies ran to get help and found a very nice gentleman that we met out first day there and he managed to get me upstairs. We left two days early because I couldn't risk being stranded again. If you're spending $3-$4000 of hard earned money then you expect at least to feel it was worth it. I've booked a ground unit for next year but I'm seriously looking for another place to stay.
I will not recommend Summerhouse to my friends at this time.

I called in advance to see if an early check in was available. Speaking with Kendall the night before it seemed like a possibility but when I called back the morning of I spoke with a gentleman who was about as rude as you could be and simply said no. No problem, but then we get to our condo and the coffee table is broken, no pull out couch like the other condos, our ceiling light in the bedroom doesn’t work, master bathroom door doesn’t fit correctly and squeaks going in and out, and to top it all off the elevator is broken the entire stay. We’ve stayed here several times and this was probably the worst condo we’ve stayed in. Usually great though.

Our stay at Summerhouse was very good. The issues that need correcting were, musty air conditioning. Maintenance tried to correct but was still an issue. Patio door was difficult to open and close and screen door was damaged. Probably from last severe weather. Overall the room amenities were just what we needed, especially good wifi so that we could get our work done while on vacation. That led us to believe that we could be at Summerhouse for a very extended time. The grounds were maintain well. The hot tub jets didn't work for a couple days and then were sporatic. The elevator for A units was disgustingly dirty as were the outside windows. I'm sure that the salt and difficulty cleaning them were contributing factors.

Summerhouse is a great location if you are looking for beautiful views of the ocean, the beach, and sunrise/sunset. My family and I enjoyed staying in 501A. It was clean and well maintained. Everything worked and the condo met our expectations. Our stay was perfect. The management company staff were very nice and helpful at check-in. We would book again.

Summerhouse is a great location if you are looking for beautiful views of the ocean, the beach, and sunrise/sunset. My family and I enjoyed staying in 501A. It was clean and well maintained. Everything worked and the condo met our expectations. Our stay was perfect. The management company staff were very nice and helpful at check-in. We would book again.

Very nice condo. Everything was clean and in place. Great view from the balcony.

Very clean condo! Nicely furnished and Provided all the amenities we needed. Great views!

We all really enjoyed our stay. Very pleasant staff and clean condo.

Manager's Response

Satisfied enjoyed our stay

Manager's Response